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Leading the Way Awards

ETC Institute’s Leading the Way Award honors cities and counties that achieve outstanding results in the delivery of local government services. Recipients of this prestigious community award rank in the top 10% of communities nationwide, based on their performance in three critical areas assessed by the DirectionFinder® Survey:

  • Satisfaction with the overall quality of services
  • Satisfaction with customer service provided by employees
  • Satisfaction with the value residents feel they receive for local taxes and fees

This distinction celebrates communities that set the standard for excellence in public service, going beyond meeting resident needs to exceed expectations.

Discover award-winning communities, explore the history of the Leading the Way Award, and learn how to benchmark your own community’s performance.

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Celebrating Service: The Award’s Legacy

Since its inception in 1999, ETC Institute’s DirectionFinder® Survey has empowered local government leaders to make data-driven decisions by incorporating resident feedback into strategic planning. Nearly two million residents in all 50 states have participated in the survey, providing invaluable insights into community satisfaction and priorities.

In 2023, ETC Institute introduced the “Leading the Way Award” to formally acknowledge top-performing communities for their dedication to exceptional service delivery. Past recipients are celebrated for consistently raising the bar in public service excellence.

2025 Leading the Way Award Winners

Explore the communities and organizations across the country that earned a Leading the Way Award in 2025.

Browse the map to see the winners and dive into their results below.

Auburn, Alabama

The City of Auburn, Alabama, delivered strong results in its community survey with a composite score of 239, exceeding the national average by 125 points. Auburn’s ratings ranked more than 20% above national benchmarks in 45 key service areas, including livability, recycling collection, and the quality of the city’s school system. Home to Auburn University in east Alabama, the city is known for its welcoming college-town atmosphere, vibrant downtown, and strong dedication to maintaining clean neighborhoods and reliable public services for residents.

87/100

Satisfaction of Services

79/100

Quality of Customer Service

73/100

Value for Taxes

Explore Auburn
Auburn AL LTWA

Clayton, Missouri

The City of Clayton, Missouri, achieved a composite score of 239 in its community survey, surpassing the national average by 125 points. Clayton’s ratings ranked more than 20% above national benchmarks in 34 key service areas, including the overall quality of life in the city, parks and recreation services, communication with residents, and the cleanliness and appearance of public spaces. Located in St. Louis County, Clayton is widely recognized for its vibrant downtown, walkable neighborhoods, and strong municipal services that support both residents and its role as a regional hub for business and civic activity.

88/100

Satisfaction of Services

79/100

Quality of Customer Service

72/100

Value for Taxes

Explore Clayton
Clayton MO LTWA

Highland Park, Texas

In its 2025 community survey, the Town of Highland Park, Texas, achieved an impressive composite score of 280, exceeding the national average by 166 points. The town’s ratings were more than 20% above national benchmarks in 45 key service areas. These areas included public library services and programs, household hazardous waste disposal, and communication with residents. Located within the Dallas–Fort Worth metroplex, Highland Park is widely recognized for its well-maintained neighborhoods, strong civic leadership, and consistently high standards of municipal services, which contribute to its strong quality of life.

97/100

Satisfaction of Services

96/100

Quality of Customer Service

87/100

Value for Taxes

Explore Highland Park
Highland Park TX LTWA

Holly Springs, North Carolina

Community Survey results for the Town of Holly Springs, North Carolina, show a composite score of 217, exceeding the national average by 103 points. Holly Springs’ ratings ranked more than 20% above national benchmarks in 33 key service areas, including downtown maintenance, the quality of parks and greenways, and opportunities for residents to provide input on local issues. Located just south of Raleigh in Wake County, Holly Springs is known for its welcoming neighborhoods, community spaces, and strong commitment to safety and responsive local government.

77/100

Satisfaction of Services

80/100

Quality of Customer Service

60/100

Value for Taxes

Explore Holly Springs

La Porte, Texas

The City of La Porte, Texas, achieved a composite score of 212 in its 2025 community survey, passing the national average by 98 points. La Porte’s results ranked more than 20% above national benchmarks in 22 key service areas, including emergency preparedness, heavy trash collection, wastewater treatment services, and stormwater management. Located along Galveston Bay, southeast of Houston, La Porte is recognized for its strong municipal services, community character, and commitment to keeping residents informed and well-served.

79/100

Satisfaction of Services

77/100

Quality of Customer Service

56/100

Value for Taxes

Explore La Porte

League City, Texas

League City, Texas, received a composite score of 220 in its community survey, exceeding the national average by 106 points. The City’s results ranked more than 20% above national benchmarks in 32 key service areas, with particularly strong ratings for emergency preparedness, animal services, and curbside recycling. Situated along the Gulf Coast between Houston and Galveston, League City is known for its growing waterfront community, well-kept neighborhoods, and local services that support a high quality of life for residents.

73/100

Satisfaction of Services

76/100

Quality of Customer Service

71/100

Value for Taxes

Explore League City

Lenexa, Kansas

Results from the City of Lenexa, Kansas’s community survey show a composite score of 241, surpassing the national average by 127 points. Lenexa’s ratings ranked more than 20% above national benchmarks in 44 key service areas, including the quality of parks and trails, fire and emergency medical services, and stormwater infrastructure. Located in Johnson County just outside Kansas City, Lenexa is known for its well-maintained public spaces, strong emergency services, and thoughtful approach to community development.

91/100

Satisfaction of Services

83/100

Quality of Customer Service

67/100

Value for Taxes

Explore Lenexa

Olathe, Kansas

Olathe, Kansas, achieved a composite score of 244 in its community survey, surpassing the national average by 130 points. Olathe’s results ranked more than 20% above national benchmarks in 31 key service areas, including yard waste removal, household hazardous waste disposal, stormwater management, and the reliability of local water services. Located southwest of Kansas City, Olathe is known for its well-maintained infrastructure, strong municipal services, and ongoing commitment to providing a safe and welcoming community for residents.

92/100

Satisfaction of Services

84/100

Quality of Customer Service

68/100

Value for Taxes

Explore Olathe

Pelham, Alabama

With a composite score of 232, the City of Pelham, Alabama, surpassed the national average by 118 points in its community survey results. Pelham’s ratings were more than 20% above national benchmarks in 33 key service areas, including customer service from City employees, parks and recreation programs, police visibility and response, and communication with residents. Located just south of Birmingham, Pelham is known for its well-maintained parks and public spaces, which contribute to a high resident satisfaction rating.

83/100

Satisfaction of Services

82/100

Quality of Customer Service

67/100

Value for Taxes

Explore Pelham

Plainfield, Indiana

The Town of Plainfield, Indiana, recorded a composite score of 223 in its community survey, exceeding the national average by 109 points. Plainfield’s ratings outperformed national benchmarks by more than 20% in 32 key service areas, including parks and recreation programs, public safety services, community appearance, and communication with residents. Located just west of Indianapolis in Hendricks County, Plainfield is known for its strong sense of community and high quality of life for residents and families.

81/100

Satisfaction of Services

74/100

Quality of Customer Service

68/100

Value for Taxes

Explore Plainfield

Roeland Park, Kansas

Earning a composite score of 237 in its community survey, the City of Roeland Park, Kansas, exceeded the national average by 123 points. Roeland Park’s ratings ranked more than 20% above national benchmarks in 37 key service areas, including residential yard waste collection, snow removal on major and neighborhood streets, and curbside recycling services. Located in Johnson County, just outside Kansas City, Roeland Park is known for its well-kept neighborhoods, responsive city services, and strong sense of community, making it an attractive place to live and raise a family.

87/100

Satisfaction of Services

81/100

Quality of Customer Service

69/100

Value for Taxes

Explore Roeland Park

Virginia Beach, Virginia

The City of Virginia Beach, Virginia, earned a composite score of 195 in its community survey, surpassing the national average for large communities by 81 points. Virginia Beach’s results ranked more than 20% above national benchmarks in 15 key service areas, including public library services, waste disposal and recycling centers, bulky item collection, and the overall quality of local public schools. Situated along the Atlantic coast, Virginia Beach is known for its coastal lifestyle, strong municipal services, and reputation as both a welcoming community for residents and a destination for visitors.

75/100

Satisfaction of Services

72/100

Quality of Customer Service

48/100

Value for Taxes

Explore Virginia Beach

Wheaton, Illinois

The City of Wheaton, Illinois, achieved a composite score of 247 in its community survey, surpassing the national average by 133 points. Wheaton’s ratings exceeded national benchmarks by more than 20% across 39 key service areas, including communication with the public, police-community engagement, safety programs, and recycling services. Located in DuPage County just west of Chicago, Wheaton is recognized for its strong public safety services and commitment to maintaining a safe, well-managed community for residents and businesses.

95/100

Satisfaction of Services

81/100

Quality of Customer Service

71/100

Value for Taxes

Explore Wheaton

Past Award Winners

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